Please note that our delivery of mattress can only be scheduled on Mondays, Wednesdays and Saturdays. Our delivery times are subject to availability. Kindly indicate your available time slot to our staff in-store upon payment. For special deliveries on Sundays and Public Holidays, please submit your request at point of payment or by e-mail. Deliveries on Sundays, and Public Holidays are subject to availability and a S$50.00 surcharge.
Are there any delivery charges?
Delivery to restricted locations, such as military camps, offshore islands and Sentosa, where permitted by applicable/prevailing laws, will incur a surcharge of SGD 50.00. Do approach our staffs to ascertain if your location is restricted, please drop us an enquiry at cs@epitexhome.com and we will be happy to assist you.
For locations without lift access (such as HDBs, other property types and destinated delivery address), a surcharge of SGD 10 lifting fee will be charged for each storey without lift access.
If our movers are unable to complete the delivery successfully (for any reason attributable to you such as last-minute changes to the delivery address, incorrect delivery details being provided, recipient available to receive delivery or the property’s management denying our entry), a surcharge of SGD 50 will be charged for each unsuccessful delivery.
Do you offer disposal services for the old mattress?
A disposal fee of S$ 50.00 per mattress is payable if you request that we dispose your old mattress(es) from the same premises during the delivery of your mattress purchased from Epitex. Please provide us with the required details for the disposal at point of payment or checkout. We will not accept any belated requests for disposal, i.e. after the delivery of your Epitex mattress(es) has been completed.
